At LEBLANCA, your satisfaction is our top priority. If you encounter any issues with your purchase, please don't hesitate to reach out to us at firstname.lastname@example.org, and we're committed to resolving it for you. However, it's important to be aware that when you place an order, you agree to the following terms:
Cancellation and Modification:
Once an order is placed, it cannot be canceled or modified. Please keep the following in mind:
Personalized Orders: Personalized orders are processed immediately upon completion, making it challenging to make adjustments. Please carefully review all details before finalizing your order.
Holiday Season Modifications: During the holiday season, modification requests may lead to slightly longer delivery times, but we always strive to process changes promptly.
Replacement or Refund:
We take responsibility for the following situations within 30 days from the arrival of your order:
- If the product(s) have been damaged, crashed, or are faulty.
- If the product(s) received do not match what you ordered from our store.
In such cases, you have the option to either REPLACE the item or receive a REFUND. Please contact us at email@example.com with a picture of the product to initiate the process.
Our belief is in making customers happy, not in making them return products. Our focus is on providing REPLACEMENT or REFUND to effectively resolve your issue. Therefore, we do not have return policies in place, and you are welcome to keep the original items at your discretion.
Replacement with a Small Fee:
In certain situations, a replacement can be sent with a nominal fee compared to the original price. These situations include:
- Receiving the wrong item, design, or size due to incorrectly customized input.
- A shipping address that was returned and destroyed due to incorrect address input.
Every customer is valuable to us, and we strive to tailor your experience with PEAKCUE to ensure your happiness. Thank you for placing your trust in our business and allowing us to do what we love!
If you have any questions or need assistance, please don't hesitate to contact us at firstname.lastname@example.org.