Payment and Order
We provide a variety of convenient payment methods to meet your needs:
Credit Card: We happily accept Visa and Mastercard.
PayPal: Opt for a secure payment through PayPal using your credit or debit card. Signing up is quick and free. For more details, visit www.paypal.com.
In the event that your payment for an order encounters an issue and fails, there could be multiple reasons for this occurrence. Please don't hesitate to contact our Customer Service Team via email at email@example.com with the subject line "Failed Payment." When reaching out, be sure to include your relevant details, and if possible, attach a screenshot illustrating the issue.
An order confirmation number is automatically generated for online orders. Upon the successful completion of your online order, you will receive an email containing comprehensive information about your order.
If you haven't received your Order Confirmation, there's no need to worry. Our dedicated team is here to assist you. For help, please contact our Customer Service Team via email at firstname.lastname@example.org with the subject line "Order Verification."
Typically, a "Payment Pending" status arises when the payment is unsuccessful.
Handling Payment Failures:
Payment failures can occur for various reasons. If you encounter a payment issue, please feel free to reach out to our Customer Service Team via email at email@example.com with the subject line "Failed Payment." Kindly provide your pertinent details, and if possible, attach a screenshot illustrating the problem.
Unable to Retry Payment or Didn't Receive a Payment Failure Email?
To avoid duplication, we recommend refraining from reordering. Instead, please contact our Customer Service Team via email at firstname.lastname@example.org with the subject line "Payment Pending," and we'll promptly send you a link for another payment attempt.
Paid but Order Status Not Updated after 24 Hours?
If you require payment verification and need to receive a new order confirmation email, our Customer Service Team is ready to assist you. Feel free to contact us via email at email@example.com with the subject line "Order Status Inquiry."
Order Changes and Cancellations:
Regrettably, once your order is successfully placed, we are unable to accommodate further changes. This includes upgrades to the shipping method or adjustments to the quantity of items in your order. We strongly advise thoroughly reviewing your cart and shipping information before proceeding to checkout to prevent any complications. It's important to note that LEBLANCA cannot assume responsibility for parcels delivered to incorrect addresses provided.
Wondering how to track your order? Your order has been carefully packed and dispatched from LEBLANCA'S warehouse. Soon, you can expect an email update from us, which will include a Tracking Number for your parcel. Please allow approximately 72 hours for the tracking information to become active.
Delivery Options and Estimated Shipping Times:
- U.S. and Canada: 8 – 25 working days
- Europe and U.K: 15 – 30 working days
- Delivery times may be extended during sale periods, holidays, and unexpected events, such as extreme weather conditions.
- Deliveries are processed on weekdays, except for public holidays.
Public Holidays and Order Processing:
While we strive to fulfill orders promptly, please be aware that our warehouse and courier partner are closed on public holidays. We appreciate your understanding, and orders will be processed and shipped on the next working day.
Reasons for Delivery Delays:
Due to a high volume of orders and precautionary measures implemented by us and our delivery partners, delays in order delivery may occur. You can monitor the status of your order by logging into our system and using the "How can I track my order?" feature.